Frequently asked questions
Everything you need to know about Sandeshly and the official WhatsApp Business API.
What is Sandeshly?+
Sandeshly is a WhatsApp Marketing & CRM platform, built entirely on the official Meta WhatsApp Business Cloud API. You can send bulk approved campaigns, handle replies in a shared team inbox, automate follow-ups, capture leads, and track delivery in real time.
Is Sandeshly safe — will my number get banned?+
No. Sandeshly uses the official WhatsApp Business Cloud API with your own number and WhatsApp Business Account — there are no grey routes or unofficial automation, which is what gets numbers banned. As long as you message opted-in contacts with approved templates, you're sending the way Meta intends.
How much does Sandeshly cost?+
Sandeshly's platform plans start at ₹999/month (Starter), with Growth at ₹2,999/month and Scale at ₹7,999/month. Meta's per-conversation WhatsApp message fees are billed separately by category and are standard across all providers. You can start free with a demo workspace and sandbox.
Do I need a Facebook Business account or WhatsApp Business API to start?+
To send live messages you'll need a Meta WhatsApp Business Account (WABA) and a verified number — Sandeshly guides you through connecting it. You can explore the full product immediately in a free demo workspace and test sending in sandbox mode before going live.
Can my whole team use one WhatsApp number?+
Yes. That's the point of the shared team inbox — multiple agents handle one business number, with chat assignment, internal notes, and saved replies, which the free WhatsApp Business app can't do.
Can I send bulk WhatsApp messages?+
Yes. Upload a CSV or pick an audience, choose a Meta-approved template, and Sandeshly broadcasts with personalisation, throttling, retries, and scheduling — then shows you delivered, read, and replied in real time.
Is Sandeshly a good Wati / Interakt / AiSensy alternative?+
Many of our customers move from those tools. Sandeshly bundles bulk campaigns, a shared inbox, automation, and a lightweight CRM with transparent pricing and responsive support. See our comparison pages for an honest side-by-side.
Is Sandeshly compliant with data protection law?+
Sandeshly is built with data protection in mind — a designated Grievance Officer, a data-deletion process, and audit logging of every message. As the sender, you remain responsible for obtaining opt-in consent from your contacts and complying with the laws that apply to you.