Data Deletion Instructions

Users of Sandeshly can request deletion of their account and associated personal data at any time.

How to request deletion

Send an email to amitforamit@gmail.com with the subject line "Data deletion request". Please include the email address used for your Sandeshly account and, if available, your business or workspace name.

Signed-in users may also contact us from the support page and choose "Billing or account" as the category.

What data is deleted

• Your tenant account profile, including business name, user name, email address, and password hash.
• WhatsApp Cloud API configuration stored for your workspace, including encrypted access tokens.
• Uploaded contacts, tags, opt-in status, imported CSV metadata, campaigns, templates, and message records controlled by your workspace.
• Support correspondence linked to the deletion request, once it is no longer needed to complete the request.

What may be retained

We may retain limited records where required for security, fraud prevention, legal compliance, dispute resolution, or accounting. These retained records are kept only for the period required for those purposes and are not used for marketing.

How long deletion takes

We acknowledge deletion requests within 7 days and complete eligible personal data deletion within 30 days after verifying the request. If a legal obligation requires longer retention for specific records, we will explain that in our response.

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